Do your suitcases have a warranty?
YES!
To register your product warranty
Luggage is covered under a Limited Lifetime Year Warranty.
Bags are covered under a Limited Two Year Warranty.
Accessories/Electronics are covered under a One Year Warranty.
Our warranties extend to the original owner or original recipient.
Your warranty registration number is your original order number.
Damage that impacts the functionality of your items is most often covered by your warranty.
Solgaard Limited Manufacturers Warranty
If your product requires a minor repair, we may be able to provide you with a replacement part to have a local facility to do the repair. Contact us for information.
- This Limited Warranty extends to Solgaard product manufactured by Solgaard Design Inc. (“Solgaard”) and purchased directly from Solgaard or Solgaard’s authorized retailers.
- Defects that do not impair the use of the bag (also known as “cosmetic damage”) is not covered under the Limited Warranty.
- We guarantee your Solgaard product will be free of manufacturing defects for its intended use of transporting clothes and small personal objects.
- A copy of the purchase receipt is required to determine if the warranty is valid.
- Solgaard products are not intended for commercial or rental purposes.
Luggage is covered under a Limited Lifetime Warranty
The Limited Ten Year Warranty covers manufacturing defects which include: wheels, handles, the locking mechanism, closure clasps, plastic outer case, zippers, missing rivets or screws.
It does not cover: cosmetic damages due to normal wear and tear such as scuffs, scratches, dents, stains on the lining, or abuse from airline damage such as bent frames.
If you are locked out of your bag, this is not covered under the Limited Ten Year Warranty.
If the bag is damaged by the airline, your first course of action should be to seek remediation from the airline. The most common instance of damage by an airline is likely to be a bending of a metal frame that surrounds the outer shell.
Bags are covered under a Limited Two Year Warranty
The Two Year Limited Warranty covers manufacturing defects which include zippers, hooks, handles, straps, buckles, exterior/interior fabric and stitching, and the lock.
It does not cover cosmetic damage due to stains, spills, rips, color changes, slashes, surface tears in the fabric, and scratching of any metal parts.
Accessories/Electronics are covered under a One Year Warranty
The One Year Limited Warranty covers watches and Solarbanks which are guaranteed to be free of manufacturing defects and are guaranteed to function properly. Our accessories are not designed to be submerged in water.
The Accessories One Year Limited Warranty does not cover cosmetic damage such as scratches on watch straps or face, cracks from dropping your accessory. Watch batteries are not covered under the One Year Limited Warranty and will need to be replaced approximately once a year.
Luggage, Bags, Accessories purchased from a Third Party Seller
Purchasers of Luggage, Bags, or Accessories from Third Party Retailers/Sellers are subject to the warranties and of the seller. In the event a warranty claim is to be exercised, the customer is to consult the seller or retail of which they purchased the item unless otherwise specified. Solgaard Design Inc warranty is only applied to those who have purchased directly from Solgaaard.com.
Lost Luggage Relief Program
What is the Solgaard Lost Luggage Relief program?
It’s our limited-time holiday initiative to help travelers when airlines fall short. If your Solgaard suitcase is lost by an airline between November 26, 2025, and January 2, 2026, we’ll replace it or issue store credit of equal value. No questions asked once you qualify.
Who’s eligible?
U.S. residents who own a Solgaard suitcase and experience an airline-confirmed baggage loss anywhere in the world during the program window. You must have purchased your Solgaard suitcase before your trip.
How do I submit a claim?
Go to https://solgaard.co/pages/lost-luggage and complete the short claim form by January 15, 2026. You’ll need:
- Your airline’s official lost-baggage report,
- Proof of purchase for your Solgaard suitcase, and
- A photo ID that matches the airline claim.
What will I receive?
Once verified, you’ll get either a replacement suitcase of equal or comparable value or store credit for the retail value of your original purchase, at Solgaard’s discretion.
Are there limits?
Yes. The program covers up to $100,000 USD total in replacements or credits across all customers. Only one claim per person will be approved.
Shipping and Returns
2025 Black Friday Promotion Terms & Condition
The Black Friday sale is a limited-time offer while supplies last. Prices as marked. Online only. No discount on partnership styles, including Kesha collection. See Full 2025 Holiday Promotion Terms & Conditions for details.
What’s your return and exchange policy?
We want you to enjoy your product as much as we enjoy upcycling ocean bound plastic. If you decide that you don’t love your Solgaard product, you may return your purchase within the first 30 days of receiving your product. We do not offer free return shipping.
If you decide that you don’t love your Solgaard product, you may return your purchase within the first 30 days of receiving your product.
Please visit our Returns Center to start the return process. Shipping and restocking fees will be deducted from refund amount.
Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, or scratched may be denied a return. Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for the missing items.
If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased.
Please note that you are unable to return merchandise obtained from a retailer other than www.Solgaard.co. Please return the product to the original retailer.
For more information read our full Returns Policy
What’s your holiday return and exchange policy?
We accept returns and exchanges through the month of February on all gift orders placed during the months of November and December.
2025 Holiday Promotion Terms & Conditions
Please be sure to return only unused items. Quality of all returns is evaluated prior to the issuing of refunds.
What’s your coupon code policy?
It is company policy to only allow one discount per order. If there is a site-wide promotion, other coupon codes will be disabled. Coupon codes will also be disabled for any product on promotional strike-through pricing.
What is my order number?
Orders placed have an order number beginning with #SOL91 and are followed by 6 more digits. You can find this in the confirmation email you received after placing your order and any shipment emails.
If you have received a Solgaard product as a gift and do not have your order number, no need to worry, we will just need to collect some additional information on the gifter and what you received! When reaching out to help@solgaard.co please include: the gifter's name, email address, and your shipping address. If we are unable to track down the original order number, we will not be able to assist you further.
When can I expect to receive my order?
After you purchase, each order is processed and prepared at our warehouse within 3-5 business days. When your order is picked up from our warehouse, it then passes through customs this can take between 3-7 days. UPS Ground often takes 7-10 days from the date of purchase to arrive depending on the location of your address.
Our fulfillment team works tirelessly to ensure the success of each order. That being said, their weekends and federal holidays are deservedly spent away from the warehouse. When orders are placed during those times, they will be fulfilled on the following business day.
Can I cancel or change an order after I've placed it?
Our warehouse works really hard to get orders out as soon as possible. Most of the time we are not able to intercept orders after they are placed. If the delivery address needs adjustment,although we do provide free shipping, the customer is liable for any additional costs including change of address fee, return to sender, etc. There is no guarantee we are able to adjust orders once en route. If you have a time frame that you need your order by, we suggest placing an order in the preferred color and size and then returning the original order when it arrives.
Where does Solgaard ship?
At this time, we ship to the U.S., Canada, and Mexico.
We intend to make Solgaard available to the world, let us know where you'd like to see Solgaard on Twitter @Solgaaard.com or send us a message through our Help Center info@solgaaard.com
What should I do if my product arrives damaged or defective?
If your product arrives with a manufacturing defect, we will gladly send you a replacement. Please contact Customer Support at info@solgaaard.com with a brief description of the problem and picture of the defect - we will assist you with replacing your product.
Warranty
Do your products have a warranty?
YES!
Register your product warranty.
Luggage is covered under a Lifetime Warranty.
Backpacks are covered under a Limited Two Year Warranty.
Transatlantic watches are covered under a Lifetime Warranty.
Accessories/Electronics are covered under a Limited One Year Warranty.
Our warranties extend to the original owner or original recipient.
Your warranty registration number is your original order number.
Damage that impacts the functionality of your items is most often covered by your warranty, but to learn more about our Terms and Conditions.
*Damage that occurs from airline mishandling is not covered by our warranty. Please contact the airline's customer service in order to file a claim for any damage that occured during flight immediately.
What if my bag becomes damaged during a flight?
If your bag is checked during a flight and is returned to you damaged, your first course of action should be to seek remediation from the airline. The most common instance of damage by an airline is likely to be a bending of a metal frame that surrounds the outer shell. If your product has been rendered unusable and you are within the first 12 months of ownership, we will have a replacement sent out to you.
Product
How do you pack the closet system?
What makes Solgaard luggage so special?
Where do we start? Maybe it is the closet insert that makes packing and staying organized while traveling so much easier. Or maybe the polycarbonate shell and Shortex lining made of ocean bound plastic creating an incredibly durable and conscientious design. Or it could be the handy USB port or lock that you fancy.
We encourage you, to try it out and let us know what you think make our luggage so special. Tag us @solgaaard.com on instagram and twitter to tell us why you think Solgaard luggage is so special.
Which of the Carry-Ons fit in the airline's overhead storage?
Both of our carry-on suitcases are compatible with most airlines. Use this link to see an overview of compatible airlines.
The Carry On Closet (Euro) is Solgaard's most compact carry-on is:
- 20" High, 13.5" Wide, 9" Deep. 7.5lbs (+ 3/4lb shelf) 8.3lbs total
- 50.8cm High, 34.3cm Wide, 23cm Deep. 3.3kg (+ 0.4kg for shelf) 3.7kg total
- Volume: 39L
The Carry On Closet Plus is Solgaard's larger carry-on is:
- 22.4" High, 14.6" Wide, 9.6" Deep. 8.1lbs (+ 3/4lb shelf) 9lbs total
- 57cm High, 37cm Wide, 24cm Deep. 3.7kg (+0.4kg for shelf) 4.1kg total
- Volume: 46L
*If you have any concern about the dimensions of the luggage, we advise checking in with the airlines directly.
Which of the Carry-On Closets suits me?
The size of the carry on you choose depends on your needs, but here's a breakdown of your options:
The Carry On Closet is a great choice for weekend trips it packs 3-6 days worth of clothes, depending on your reliance on basics. The Carry On Closet Plus is excellent for long weekend or week long trips it packs approximately 7 days of clothing.
If you're traveling locally or short distances, the Carry On Closet and Carry On Closet Plus are both excellent choices. For longer trips that will require you to store more in your luggage, try the Check In Closet.
The Carry On Closet and Carry On Closet Plus can both be carried on most airlines in the overhead compartment.
The Check In Closet, as suggested by the name, is meant to be checked before boarding.
What is the difference between the Carry On Closet and the Carry On Closet Plus?
The Carry On Closet latches shut and does not expand. The Carry On Closet Plus is a slightly larger version of the Carry On Closet. Both have a TSA Approve Lock and USB Port for easy charging.
What backpacks fit on the suitcases?
All of the Solgaard designed backpacks include a Suitcase Seatbelt for easy fastening of the backpack to the handle of our luggage. Just slide the backpack onto the handle and keep on rollin'.
Some pieces of luggage and backpacks can be ordered with a Solarbank. Can I take the Solarbank on a plane?
Yes. Solarbanks have been approved to fly as cabin baggage for all airlines. However, do not put a lithium battery in your checked luggage beneath the plane.
How do I activate wireless charging on the Solarbank or Solarbank Boombox?
- Press the Hexagon to turn on
- Double Tap the Hexagon
✨Ta-Da✨ your wireless charging has been activated!
How do you pair two Solarbank Boomboxes?
- Turn both off
- Turn both on
- Triple tap the “+” volume up button at the same time on both
You should hear a magical twinkle sound and that's how you'll know one is synced to the other.
*You only need to be Bluetooth synced to one of the devices. The other boombox connects to the boombox itself like a daisy chain.
Sustainability + Impact
What do you mean '6 lbs of plastic saved from the ocean with each order'?
We use ocean-bound plastic in the production and manufacturing of most of our products. The amount of upcycled ocean-bound material used is not included in this number.
On top of all ocean-bound plastic content, we work with collection partners in southeast Asia who do collections on beaches, mangroves, riverways, and coastal communities. In these cleanups, it's not just bottles that are saved, but also plastic bags, sachet packaging, and more.
To date (February 2023, we have offset more than 1.1 million lbs of plastic from entering our ocean)
Collection groups we have worked with include: The Plastic Bank, Sungai Watch, EcoRanger Indonesia, and Coralive. We publish regular updates about our collection efforts which can be seen at www.Solgaaard.com/Impact
Are you plastic neutral or plastic negative? What's the difference?
While we usually have a positive outlook on like - in this case we're negative!
Plastic negative means that, we don't have any single use plastics in our products, and we don't use any single use plastic in our shipping process. (excpet for the glass and stainless steel cover on our watches - there's no commercially available protective coating made from seaweed yet!) As a result of our low plastic footprint from our products, our additional offset of 5lbs per product puts us well above and beyond what's necessary to be plastic negative.
Are you carbon neutral?
We are working on this now (posted December 2021) with the target of all our activites being carbon neurtral and negative during 2022. We will do this through offsets at first, as we learn the areas we can minimize our initial impact. We have already taken massive steps since day one with our fabric dying processes, ensuring we're doing things the most eco-friendly way since we started in 2016.
Are your products vegan?
While we aren't officially Vegan Certified™, none of our products contain any animal byproduct to our knowledge. We confirm this internaly with our supply chain and manufacturing partners annually. Materials you see on the product that may appear to be leather are in fact vegan leathers. We use materials such as apple peel leather - which is a leather-like material made from apple peels, as well as polyurethane vegan leather.
What are your future sustainability goals and plans?
We will remain plastic negative, and as we get our status to carbon negative too, we'll continue to work with ethical partners around the world doing ocean cleanup work, as well as carbon capture projects. We're obessed with our ocean - it creates 70% of the oxygen for the planet so we believe that a healthy ocean is the biggest opportunity for helping the planet for the near and the long term. Plastic cleanups are complex to execute, but easy to understand. Carbon capture projects are more complex to understand, and can be complex to execute - but if done right, they carry on and support life on their own. We're currently dreaming of large scale kelp and seaweed forests which can capture and sequester huge amounts of carbon. If you're working on anyhting in the seaweed/kelp/carbon capture space - please reach out to us.
During 2022, we'll be announcing some exciting 'end of life' processes for our products that we can't wait to share.
What is Shore-Tex®?
Shore-Tex® is our fabric made from 100% recycled plastic. It's a durable and long lasting fabric made from recycled plastic. It's used as the shell fabric on our backpacks, as well as the lining fabric on our backpacks and suitcases. We also use Shore-Tex® where applicable on our Solarbank Boombox and HomeBase audio products.
What is Shore-Plast™?
Shore-Plast™ is our durable material made from 100% recycled plastic used as the shell on our Solarbank Boombox, Solarbank, and HomeBase electronics products range. It's also used in our Shoreline watch collection.
Corporate Gifting
Do Black Friday and Cyber Monday deals apply to corporate sales?
No. Our Black Friday and Cyber Monday sales are limited to direct to consumer orders. Pricing for our corporate customers is evaluated on a case by case basis.
Can I place a Corporate order?
Yes. Please contact our sales team at sales@solgaaard.com to request information and place your order. We will be in touch as soon as possible to finalize the details.
Do you offer bulk discounts?
Pricing for our corporate customers is evaluated on a case by case basis.
Is there a product minimum for placing a corporate gifting order?
Yes. The miminum order for both corporate gifting and corporate personalization is 20 units. All orders below 20 units can be placed on Our Website.
Can you add my company logo to your product?
Definitely! We can accommodate the personalization of any order and work with you to create the perfect gift. Our team will work with you to bring your design to life.
What are my shipping options and how much does it cost?
We can ship your corporate order in bulk or just send us your list of recipients and we will dropship it for you.
Shipping costs will be quoted by order. We can either use our carrier account /forwarder or the client’s carrier account/forwarder.
Can you include gift notes?
Yep! We are happy to add a personalized note with each gift.
Do you provide samples?
If you are thinking about placing a larger order and wish to see the products in person before ordering - please place an order online. We offer a 30 day trial period on all products. You can return or exchange the product at any time after you have completed a full evaluation. For personalized orders, all units are made to order and non-returnable or exchangeable.
What’s your return and exchange policy?
We do not accept returns or exchanges of units that have been purchased as a corporate gift. That being said, all suitcases are covered by our Lifetime Warranty. If you encounter any issue, please reach out to our Support Team at help@solgaard.co and they will be able to organize a replacement to be shipped out. All replacements are limited to the available inventory. Learn more about ourwarranty.
Contact Us
Didn't answer your question?
If your inquiry is related to the website, be it a purchase, product, etc, please email info@solgaaard.com.
For any wholesale, bulk, and corporate orders, please email info@solgaaard.com.
Customer Service Phone Number
To speak with a Solgaardian please reach us at +1 646-859-0742.
Hours of Operation are from 9am to 5pm EST, Monday - Friday, excluding all holidays.
Should you require assistance outside of those hours, please leave a message and our team will assist you as soon as possible.